Reliance Digital – Best Avoided & Goofed Up Big Time!

07Nov08

I recently purchased a Philips 32″ TV to be gifted from Reliance Digital at Ambi Mall in Gurgaon.

While I went on an non-offer day, there was hardly any one who could tell me which is a good LCD to buy and their demo systems could not show Live TV (always buy a LCD tv based on how it shows Live TV and not the recorded DVDs). But anyways after a lot of hide-and-seek I finally found someone who could help me make a purchase while I fiddled with the TV’s my self.

The ordering process was swift and it didn’t take more than 1 min to close the entire billing deal and I was promised that the TV would be delivered to me the following day.

Well the TV arrives well packed and stuff, only to realize that they have sent me the wrong model! The delivery people said – sorry sir we can’t take it back, our job is to deliver – right or not you figure it out with the store.

I’d placed an order for : a Philips 32″ LCD Model Number : 5203 and they delivered me Model Number : 3403.

(Left image is Delivered Product, Right is Ordered Product)

I think manufacturers also now need to start fixing this on their part. There is hardly any noticeable difference between the 2 models, yet the one delivered is 4000 bux cheaper!

See for yourself : Philips Model 3403 Compared with 5203

So I tried reaching the Reliance Digital Ambi Mall on 0124-4029099 and it was busy and has been busy for 5 continuous day! later I tried reaching them on their ResQ services on 0124-4472222, and that too no one answers.

Luckily the delivery people left me with the number of the back-end supply manager, I called him up only to realise that he has sent the right model as per his details.

I went back to Reliance Digital at Ambi Mall that very day and file a report with their ResQ division. First the guy was like, how can this be possible. Then I showed him the picture of the delivered model. He couldn’t do much and he was stumped! He called up the Depot and check with the Supply Manager, and he again said that he has sent the right model. Nevertheless, he just took my complaint down and said he’ll call me back in the evening – which hasn’t happened. And, further he passed the buck and said, please be in touch with the supply manager as he only can update you with the details!

Apparently, their SKU Management system has tagged this model against the SKU mentioned in my invoice! Now Beat That! (See the BAR CODE closely on the image on the left above and compare that to the one in the bill and you would know what i mean.)

It’s been 4 days since I’ve been chasing Mr. Anil Yadav (0999602xxxx), and he’s been confused ever since. Promises me that he will call back in 5 mins and never does, tells me that he’s trying to find the model and so far he hasn’t – maybe Indiana Jones can help him find this model. I mean it’s 4 days and you can’t find the model! “Sir, me laga hua hoon aapke case per, mujhe paanch min do”. – arghr ! tht’s bullshit!

And, no one tells the truth!

And, today his number is going busy – i think he’s trying to participate in Kaun Banega Crorepati or something.

I am in utter disgust with their level of after sales support & ignorance. I think Reliance should just go back to mining oil and whatever their original business is and get out of customer business they are not in capacity to manage it. I am glad they took all Subhiksha out of business.

So, next time you go to Reliance Digital – make sure you doing the right thing! and I shall try again to reach Mr. Yadav!

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Tags: ambi mall, reliance, reliance digital